What a strange and challenging time it has been.  I can say that our team has been astoundingly amazing during this time, flipping in 24 hours to tele-visits.  We truly want to be the best we can be in all of this.  HIPAA compliant tele-therapy will remain an option with us (with certain parameters; appropriateness and payer support), and in-person visits will resume June 1.  As you are aware, some changes will need to be made, and we will need to observe the following to keep both you and us safe for the time being.  We thank you in advance for your compliance with the following:

Please keep your child home if…

– They have a fever/ temperature over 100.4 degrees Fahrenheit.  In this event, please keep your child home until they are fever-free for at least 24 hours without medication.

– The child or anyone in the home is vomiting or has diarrhea

– They have a cough/cold-like symptoms or they are complaining of headache or stomach ache

– Someone in your household is not well or exhibits any of the above symptoms.


Precautions we will be utilizing…

– Taking Employees temperatures before their shift, anyone with a fever of 100.4 or greater will be sent home.

– Taking clients and caregivers temperatures upon arrival, anyone with a fever of 100.4 or greater will be sent home.

– Sanitizing High Touch Surfaces on a schedule throughout the day

– Masks- both clear and opaque for our staff

– No siblings will be permitted during this time; only one adult will be permitted in our building per one minor if needed- older/compliant children and parents will need to use a mask to enter our building (and we can provide you with this mask, if needed).

– No outside toys or personal items should be brought in from home or your cars

– Waiting rooms will remain closed- families will remain in your car and we will work out with you the best way to let you know your session can begin/ get your child in the building, we appreciate your patience as we navigate this.

– Touchless sanitizing stations and soap dispensers, gloves (vinyl) will be used when indicated

– Clear sneeze guards on our desks to create a non-obvious germ barrier, during sessions and at check-in and check out

– 15 minutes in between clients/schedule will be built in order to sanitize our space, wash hands, etc. in order to prepare for the next client.  (As of 7/1/20, this will be left up to therapist preference, but social distancing, masking and sanitizing will still be observed)

– Closing lids when flushing toilets, so as not to stir up germs in our restrooms

– In order to minimize the amount of people coming in and out of the building, we will be requiring payment authorization forms to bill outstanding balances without having to interact

We appreciate your flexibility and I can assure you that your health and safety will be held to high standards in our space.  I know this is hard, truly, I know it is. We will go back to a more familiar Flourish just as soon as we can!  Thank you for navigating this with us!


In case of infection policies:

  1. If a staff member becomes ill with COVID-19 and tests positive, you must stay home until you are symptom free and have a negative test. Teletherapy can be offered if you are feeling well enough to do so.


  1. If a staff member experiences symptoms of COVID-19 such as fever, cough, shortness of breath, loss of sense of taste/smell you must notify Admin and call off work. The staff member may not return to work unless there is a negative test result. Until cold symptoms are completely gone, the staff member must wear a face shield and mask. This is to help differentiate COVID-19 from other illnesses and allow the therapist to continue to work.


  1. If a staff member comes in direct contact with a person who has tested positive with COVID-19 this staff member must quarantine for 14 days OR get a negative test result prior to returning to work.


  1. The Governor of Ohio has strongly recommended that if anyone has traveled to a current “Covid hotspot” where testing positivity is 15% or higher that they quarantine for 14 days. While Flourish will not be inquiring client whereabouts we urge families to take this recommendation seriously before entering Flourish Integrated Therapy. **If a therapist hears of a client’s trip to a hotspot and is uncomfortable with this, it will be the therapist’s decision to cancel the session. Flourish will not reprimand the therapist for this choice.


  1. For families who choose to travel to a current “Covid hotspot” where testing positivity is 15% or higher, please consider a different group series. For example, if the family travels to a hotspot before Fall Groups 2020 we ask that the family look into Winter groups instead.


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